Bad hotel service

Bad hotel service

From Media Indonesia

From Dec. 29 to 31, 1994 I spent my holidays in Manado (North Sulawesi) enjoying the Bunaken sea park. Then I went to stay at the Kawanua City Hotel. I particularly chose this hotel because it is under the management of the well-known Sahid Group.

But in reality I was very disappointed in the conditions and services of the hotel. The air condition was not fully functional. My complaints about it went unanswered. The condition of the swimming pool was alarmingly poor. On the whole the hotel was not comfortable.

What disappointed me more was the incredible prices of the goods in the room's mini bar. A small bottle of beer cost Rp 9,900, whereas the market price is Rp 2000. A small bottle of aqua was priced at Rp 4,500 compared to a market price of Rp 500. And the price of fried peanuts was Rp 2,500. You can buy the same stuff outside for only Rp 500.

I was charged Rp 22,869 to make a long distant call (less than three minutes) to Jakarta, at night. I often stay in a four-star or five-star hotels, but I cannot recall ever paying such a high price, as I did in this hotel.

This sort of management will certainly scare domestic and foreign customers from making this hotel their choice. Disappointed customers will serve as a bad advertisement for the hotel. I hope the Sahid Group management looks into the matter and finds ways to improve the conditions.

TUBARA

Jakarta