Babies security first

Babies security first

In response to the letter Bunda baby blues published in The
Jakarta Post (June 4) we, on behalf of the management and staff,
would like to apologize for the inconvenience Mrs. Ade and her
husband experienced.

Having sought an explanation for the inconvenience, we found
there was ineffective communication between the nurses and
patient as well as among the nurses themselves. The patient
should have been advised by the nursing staff on what caused the
delay instead of just saying tunggu sebentar (wait a minute).

The patient should have been asked to postpone her request for
her baby to be brought into her room as it was approaching public
visiting hour. The nursing staff should have explained clearly to
Mrs. Ade that during public visiting hours, babies are laid in
their cribs in the baby room for security and contamination
reasons.

But we do recognize the need to improve our service. We have
taken action at both management and staff level regarding this
case.

DR. AGUS WAHYUDI

General Manager

Bunda Hospital, Jakarta