AZKO Introduces New Replacement Guarantee Programme, Here Are the Customer Benefits
PT Aspirasi Hidup Indonesia Tbk (AHI) (ACES), through its AZKO retail network, is consistently working to provide a safe and comfortable shopping experience. In line with this, AZKO has introduced a New Replacement Guarantee service.
Through this guarantee, every customer purchasing AZKO products is assured of products free from manufacturing defects. This service is highly relevant to current market needs, where consumers demand quality assurance. This marks a strategic step for the company as ‘Your Home Life Improvement Partner’ for the Indonesian people.
Furthermore, AZKO provides after-sales services to ensure customer satisfaction even if a purchased product encounters issues. Yoelius Saputra, Marketing General Manager of PT Aspirasi Hidup Indonesia Tbk, explained that the New Replacement Guarantee is the company’s dedication to meeting customer expectations for fast, efficient, and guaranteed after-sales service, aimed at supporting a better quality of life.
“Through the New Replacement Guarantee, we ensure that every customer not only receives a complete collection of high-quality products from A to Z, but also a sense of security and comfort while shopping,” he stated recently.
Benefits of AZKO’s New Replacement Guarantee:
- Guaranteed Quality, More Peaceful Shopping
AZKO ensures customers always receive products in perfect condition and free from damage. With the New Replacement Guarantee, AZKO customers can immediately exchange damaged products within 90 days without worry. If a manufacturing defect is found during the warranty period, customers can simply exchange it for a new product without a complicated process. This guarantee is specifically available to ruparupa rewards members who purchase AZKO-guaranteed products through official sales channels.
- Safer Long-Term Investment
With the New Replacement Guarantee valid for up to 90 days, customers can feel confident investing in durable and high-quality household products, ensuring every purchase serves as a safer long-term investment.
- Reliable After-Sales Service
AZKO’s after-sales service can be accessed at any store (sales return at any store), allowing customers to exchange products at any location without needing to return to the original store of purchase. Claims are processed quickly and efficiently, making the shopping experience easier and more reliable.
Terms and Conditions for AZKO’s New Replacement Guarantee:
The validity period of the replacement guarantee is 90 days (3 months) from the purchase date as stated on the receipt, invoice, or purchase history.
For transactions involving delivery, the period is calculated from the date the goods are received by the customer.
If the 90-day period has passed, the guarantee cannot be claimed (void).
How to Claim AZKO’s New Replacement Guarantee:
Customers submit a complaint via live chat on ruparupa.
Customers bring the physical item to the nearest store (it does not have to be the original store of purchase).
The item will be verified by AZKO customer service at the store.
If the claim is approved, the item will be immediately replaced with the same product/article.
If the item is unavailable, it will be replaced with a similar product of equal or lower value; if no similar item is available, a refund in the form of a voucher can be processed.
As information, throughout 2025, the company continues to expand its services through the opening of 27 new AZKO stores, consisting of 13 stores outside Java and 12 stores in Java (outside Jakarta), reaching 15 new regions, such as Palu, Pematang Siantar, Palangka Raya, Bukittinggi, Kolaka, and the easternmost regions of Indonesia, Abepura and Sorong, Papua. With these additions, by the end of 2025, ACES will operate 265 AZKO stores spread across 90 cities in Indonesia, comprising 177 stores on Java and 88 stores outside Java.