AZKO Introduces New Replacement Guarantee Programme, Here Are the Customer Benefits

PT Aspirasi Hidup Indonesia Tbk (AHI) (ACES), through its AZKO retail network, is consistently providing a safe and comfortable shopping experience. In this regard, AZKO has introduced a New Replacement Guarantee Service. Through this guarantee, every customer who purchases an AZKO product will receive a guarantee that the product is free from manufacturing defects. This service is highly relevant to current market needs, which demand product quality assurance. It signifies a strategic move by the company as ‘Your Home Life Improvement Partner’ for the people of Indonesia. Furthermore, AZKO also provides after-sales service that ensures customer satisfaction even if the purchased product encounters issues. Marketing General Manager of PT Aspirasi Hidup Indonesia Tbk, Yoelius Saputra, explained that the New Replacement Guarantee represents the company’s dedication to meeting customer expectations for fast, efficient, and guaranteed after-sales service, in order to support a better quality of life. ‘Through the New Replacement Guarantee, we ensure that every customer not only receives a complete collection of quality products from A to Z, but also a sense of safety and comfort while shopping,’ he stated recently. The benefits of the AZKO New Replacement Guarantee include: 1. Guaranteed Quality, More Peace of Mind Shopping - AZKO ensures customers always receive products in perfect condition, free from damage. With the New Replacement Guarantee, AZKO customers can directly exchange a product that experiences damage within 90 days without worry. If a manufacturing defect is found within the guarantee period, customers simply need to exchange it for a new product without a complicated process. This New Replacement Guarantee applies specifically to ruparupa rewards members who purchase AZKO guaranteed products through official sales channels, providing ease in exchanging for a new product if a manufacturing defect is found during the guarantee period. 2. Safer Long-Term Investment - Through the New Replacement Guarantee, which is valid for up to 90 days, customers can feel at ease investing in durable and high-quality household products, ensuring every purchase becomes a safer long-term investment. 3. Reliable After-Sales Service - AZKO’s after-sales service is accessible at all stores (sales return at any store) for customers to exchange products at any location, without needing to return to the original store of purchase. Claims are processed quickly and efficiently, making the shopping experience easier and more reliable. The terms for the AZKO New Replacement Guarantee exchange are: 1. The guarantee is valid for 90 days (3 months) from the date of purchase stated on the receipt/invoice/purchase history. 2. For transactions using a delivery method, it is calculated from the date the goods are received by the customer. 3. If the 90-day period has passed, the guarantee cannot be claimed (void). The procedure to claim the AZKO New Replacement Guarantee is: 1. The customer submits a complaint on ruparupa via live chat. 2. The customer brings the physical item to the nearest store (not necessarily the store where the product was purchased). 3. The item will be verified by AZKO customer service at the store. 4. If the claim is approved, the item is immediately replaced with the same product/article. 5. If the item is not available, it is replaced with a similar product of equal or lower value; if no similar item is available, a refund can be made in the form of a voucher. Throughout 2025, the company is continuing to expand its services by opening 27 new AZKO stores, consisting of 13 stores outside Java and 12 stores in Java (outside Jakarta), while also reaching 15 new regions, such as Palu, Pematang Siantar, Palangka Raya, Bukittinggi, Kolaka, and the easternmost regions of Indonesia, Abepura and Sorong in Papua. With these additions, by the end of 2025, ACES will operate 265 AZKO stores spread across 90 cities in Indonesia, comprising 177 stores in Java and 88 stores outside Java.