AXA clarifies

AXA clarifies

In response to Mr. J. W. Heilijgers' letter entitled Robbed by
AXA Insurance published in The Jakarta Post on Nov. 16 regarding
the increased premium of his PIMS householder policy, we, PT
Asuransi AXA Indonesia, would like to clarify the matter.

1. Under our PIMS householder policy, we allow a discount on
policy renewals where the client has had no claims during the
previous policy period. However, if a claim occurs after the
renewal notice has been sent but before the policy expires, we
have the right to review the policy and increase the rate to our
standard rate.

2. Under Mr. J. W. Heilijgers' PIMS householder policy which
expired on Oct. 20, we applied the rate of 1.2 percent since
there was no claim during the previous policy period. Our renewal
notice was sent three months before the expiry date of the
policy. Therefore, we applied the rate of 1.2 percent as no claim
had been reported at the time the renewal notice was prepared.
However, a claim was submitted before the policy expired. Based
on this fact, we have to review and increase the existing rate.

However, considering our long relationship with the client, we
only increased the rate to 1.3 percent (not 1.9 percent as
mentioned in his previous letter) and we informed this revision
of rate through the agent, Hermes.

We hope that our explanation can help clarify the situation.

ANDRIATY HARMAN

Manager, Marketing & Product Development

PT Asuransi AXA Indonesia

Jakarta