ATM BNI gives less

ATM BNI gives less

From Kompas

On April 25, 2001, I tried to withdraw Rp 500,000 from the Bank BNI ATM at Plaza Sentral but received only seven Rp 50,000 banknotes, or Rp 350,000. I waited for a few more minutes but the machine did not produce any more money. The withdrawal slip, oddly, said Rp 500,000 had been debited from my account.

I immediately reported this matter to the customer service division of the Plaza Sentral branch of Bank BNI. I was then put in touch with a Mr. Wahyu via the telephone, who asked me to wait for a week for the matter to be clarified.

A week later, May 4, 2001, I again went to the customer service division of the Plaza Sentral branch of Bank BNI and was again put in touch with Mr. Wahyu, who turned out to be from the accounts division. I was very disappointed to hear his reply, though. He said that an administration record of the cash withdrawal showed that I did withdraw Rp 500,000. During a check of the money stock in the ATM, the officer in charge reported that there was no difference between the amount of banknotes in the ATM and the amount on the withdrawal slips. It was then clear to me that the key to this problem was the dishonesty on the part of the Bank BNI officer conducting the check of the ATM. If the banknotes making up the difference between the total amount of the supply of money in the ATM and the total amount of withdrawals stated on the slips are not reported, the administration division will never know that the machine has made a mistake detrimental to the interests of the customers.

The officials at Bank BNI must take this matter seriously to ensure that such an incident will not happen to other BNI customers.

JULIANA SILITONGA

Bekasi, West Java