At Town Hall Meeting, Pramono Urges Proper Follow-Up on Citizens' Reports, Three PPSU Workers Receive SP1

The Jakarta Provincial Government held a town hall meeting on public services at the Grand Theatre, Taman Ismail Marzuki (TIM), on Wednesday (15/4/2025). The meeting was convened following several instances of fabricated follow-ups to citizens’ reports through the JAKI application. Jakarta Governor Pramono Anung stated that the event invited sub-district heads, district heads, mayors, regents, and officials related to handling public facilities and infrastructure (PPSU). The activity aimed to improve the performance of PPSU workers in Jakarta. “Even after we delved into various issues, including those in Kalisari, it truly tarnishes Jakarta’s image. As Governor, I do not want it to happen again, so there is no room for repetition,” he said. According to him, the Jakarta Provincial Government has endeavoured to improve the citizen reporting system through the JAKI app, allowing direct monitoring of report progress. He also reminded field officers to genuinely follow up on citizens’ reports. Pramono stressed that field officers must not work merely to please their superiors. It is known that a short time ago, a citizen report via the JAKI app went viral for being followed up with AI-edited photos in the Kalisari area, Pasar Rebo, East Jakarta. The AI-generated photos were made to appear as if the reported illegal parking issue had been resolved, but in reality, it had not.