As Patient Needs Grow More Complex, Hospitals Move Towards Integrated Services

Changes in healthcare needs are pushing hospitals to no longer rely solely on complete medical facilities, but also to present a connected and integrated service system. Amidst rising patient demand for multidisciplinary services, integration among health facilities is considered a key factor in improving service quality and patient safety. This trend is becoming apparent through the steps taken by several healthcare providers to strengthen connectivity between service units. One such move is being made by PT Bundamedik Tbk (BMHS), which has started construction of a connecting bridge, or skybridge, to integrate the Bunda Jakarta Mother and Child Hospital (RSIA) with the Bunda Jakarta General Hospital (RSU) within a single family healthcare ecosystem. The construction of the skybridge is intended to strengthen clinical service integration, improve patient safety, and facilitate smoother mobility for patients, medical personnel, and support staff. By connecting two facilities that previously stood apart, BMHS hopes the care process can run more efficiently and in a coordinated manner. PT Bundamedik Tbk’s President Commissioner, Dr. Ivan Rizal Sini, stated that the facility development is part of the company’s efforts to ensure that all services built over decades can work as a unified whole oriented towards patient needs. “This skybridge reflects how we view growth, not merely about adding new facilities, but ensuring all the services we have built over more than 50 years can work as a complete unit and ultimately be centred on patient needs,” he said in an official statement on Wednesday. The groundbreaking ceremony for the skybridge was also attended by the Governor of DKI Jakarta, Pramono Anung Wibowo. According to Pramono, the improvement of service facilities at Bunda Hospital is expected not only to impact medical operations but also to provide better comfort for patients and families. “Hopefully, with this connecting bridge, Bunda Hospital can make a greater contribution to the health and comfort of the community, so that the quality of life in Jakarta becomes much better,” he said. This integration step is also part of BMHS’s strategy to strengthen its owned healthcare ecosystem. President Director of PT Bundamedik Tbk, Agus Heru Darjono, said infrastructure development is carried out to support the growth of the company’s leading services, ranging from neonatal care to robotic surgery. According to him, high clinical standards must go hand in hand with service integration and improved patient safety standards. The need for a connected service system is increasingly relevant as the complexity of health cases handled by modern hospitals rises. Patients often require treatment from various disciplines simultaneously, making coordination between service units a critical factor in determining the quality of care. Within the Bunda Jakarta Hospital environment, this integration will connect two flagship services previously located in different facilities. In the neonatal field, RSIA Bunda Jakarta serves as a national referral centre with 14 Neonatal Intensive Care Unit (NICU) beds and handles hundreds of high-risk babies each year with the support of neonatology sub-specialist doctors. Furthermore, BMHS is also known as a pioneer of the Family Integrated Care (FICare) programme in Indonesia, an approach that actively involves parents in the care of premature babies to improve patient clinical outcomes. On the other hand, the Bunda Hospital Group is one of the pioneers of robotic surgery services in Indonesia. Since its introduction in 2012, more than 900 robotic surgical procedures have been performed across the hospital network. By connecting the two facilities via the skybridge, access to neonatal and robotic surgery services is expected to become easier and more coordinated. The integration also allows for more efficient patient and medical staff mobility compared to when the two buildings were physically separate. Amid healthcare industry competition that increasingly prioritises the quality of patient experience, service integration steps are expected to become a key direction for future hospital development. It is no longer just about adding capacity or new facilities, but building a service ecosystem capable of providing comprehensive, safe, and continuous care for patients and their families.