Aria Tours responds

Aria Tours responds

From Kompas

In reference to Mrs. C.J. Kaligis's complaint in Kompas,
published in your paper on Sept. 24 as Refund by Aria Tours, we
were the agency that organized the Beijing tour.

The tour selected by Mrs. Kaligis and friends took place
during peak season. We upgraded her from economy class reserved
to business class at no additional cost.

Our agent in Beijing could not adhere to the Pek-Can-Hkg-Jkt
itinerary as planned due to full booking. We made efforts to do
so but were not successful. We informed Mrs. Kaligis about the
matter while she was in Beijing.

The refund is our obligation, but delays in refunds from our
agents often occur. As for the giro cheque given, we informed
Mrs. Kaligis that it would not be cashed as it served to indicate
the amount due and it would be exchanged for U.S. dollars.

Mrs. Kaligis received Rp 1 million on Sept. 8 and US$1,000 on
Sept. 9 in accordance with the receipt signed by her. She
requested 3 percent in monthly interest for the delay.

The payment for the tour was by credit card at no additional
cost. For Mrs. Kaligis to feel that she did not lose out, we were
willing to pay the interest, which travel agents are not obliged
to do.

PT ARIA TOUR

Jakarta