AirAsia adjusts schedules on several routes, ensures services remain intact

Jakarta (ANTARA) - AirAsia Indonesia has assured that services remain intact following schedule adjustments to flights on several routes, both domestic and international, in recent days.

Acting Director of Indonesia AirAsia Achmad Sadikin, in a statement in Jakarta on Monday, said these adjustments are part of efforts to maintain service continuity amid ongoing operational dynamics.

“We understand the inconvenience felt by passengers and extend our apologies for this situation. We are striving to the utmost to ensure every passenger receives appropriate handling options,” he stated.

Sadikin also expressed appreciation for the government’s responsive measures in maintaining balance in the national aviation industry amid increasing cost pressures.

Policies on fuel surcharge adjustments and exemptions from import duties on aircraft spare parts represent strategic steps that provide room for airlines to sustain operations.

On the other hand, the policy of government-borne Value Added Tax (VAT DTP) at 11 percent for domestic economy class air tickets also plays an important role in keeping prices affordable for the public.

In line with such support, the aviation industry still faces significant cost pressures, particularly due to rising avtur prices and other operational components.

Although fuel surcharge adjustments of up to 38 percent have been factored in as part of mitigation measures, these efforts have not fully offset the existing cost pressures.

“Therefore, capacity rationalisation and gradual operational adjustments remain necessary, particularly on routes with limited margins, to ensure service sustainability and maintain airline operational stability,” Sadikin said.

As a form of responsibility and commitment to affected customers, AirAsia Indonesia has implemented service recovery options (SRO) for all impacted passengers, including schedule changes without charge (free reschedule) within a 30-day period; provision of credit accounts via AirAsia MOVE for future transactions; and full refunds.

“Indonesia AirAsia will continue to monitor the situation’s developments and coordinate with all stakeholders to ensure aviation services run smoothly and provide comfort for all passengers,” Sadikin said.