AI Learning Programme Strengthens Professional Communication in the Financial Industry
ELSA Business, a world-class English training platform recognised by Forbes as one of the top four AI companies globally and trusted by over 1,300 organisations, has entered a strategic partnership with PT Bank Danamon Indonesia Tbk (Danamon). The collaboration addresses the growing need for English proficiency among employees in the financial services industry through a skills enhancement programme. It focuses not only on learning but also on encouraging active participation in business conversations, thereby building globally competitive banking talent.
This aligns with the World Economic Forum’s Future of Jobs Report, which identifies communication skills as a core competency increasingly required in the financial sector due to the rising complexity of business interactions and the need for cross-functional collaboration. The challenge is particularly acute in modern banking, where regional leaders and area managers must excel in domestic business performance whilst communicating effectively in cross-border forums, from board presentations to strategic interactions with international partners. This often creates a gap between technical ability and the capacity to convey ideas confidently and persuasively in English.
A key challenge in digital training programmes is maintaining long-term participant engagement. Conventional e-learning often sees participation decline after the first few weeks, especially among busy professionals. To address this, the programme was specifically designed with an ‘Urgency by Design’ approach, combining a curriculum based on real banking scenarios, a structured schedule, and real-time progress monitoring to ensure sustained engagement throughout.
The programme officially commenced with a kick-off event opened in May 2026 by Evi Damayanti, Chief Human Capital and Operations Officer of Danamon, and attended by the Danamon Human Capital team to demonstrate shared commitment to talent development. Designed to reach 1,000 Danamon employees across various regions, the programme is part of the company’s effort to deliver more relevant, measurable, and applicable learning. It will be further developed to reach more employees and support continuous talent development.
“Amid the increasingly globally connected banking industry, communication skills have become an essential competency for corporate talent. Through our partnership with ELSA Business, we believe that investment in professional communication development can have a concretely measurable impact, from increased confidence to readiness to communicate in global business forums. This initiative is also part of Danamon’s commitment to building a continuous learning culture and preparing corporate talent ready to face the future needs of the banking industry,” said Evi Damayanti.
The programme utilises ELSA Business’s AI Learning Agent technology to deliver a personalised curriculum tailored to Danamon’s organisational profile and needs. Through roleplay methods with an AI coach based on real-world scenarios, participants receive a learning path customised to their roles and job challenges. For example, a Branch Manager will receive communication simulations relevant to field situations, from customer interactions to daily business communication. This approach allows ELSA Business to serve not only as a learning tool but also as a business tool that supports improved service quality and talent readiness for the evolving industry.
Beyond providing a more personal, practical, and flexible learning experience, the ELSA Business platform enables Danamon to monitor participant progress in real time through a measurable analytics dashboard. Through AI Learning Agent-based personalised learning and real-world business scenarios, the programme not only helps improve English skills but also boosts confidence, supporting professional communication effectiveness. It also drives Danamon talent readiness to face an increasingly competitive and globally connected financial services industry, positively impacting business growth.
Welcoming the collaboration, Yasser Muhammad Syaiful, Country Director of ELSA Business Indonesia, said, “We believe that mastering English today is not just about language ability, but also about enhancing communication effectiveness, service quality, and business competitiveness in the global era. Through AI Learning Agent technology personalised to organisational needs, ELSA Business aims to help Danamon talent learn more relevantly and applicatively. This technology can also measure employee learning processes, so the results can have a real impact on Danamon’s service quality and business growth amid the continuously evolving financial services industry.”