Adventures with 'kartu halo'

Adventures with 'kartu halo'

On July 20, I called Telkomsel Pusat at 8282811, asking for
their nearest branch in the West Jakarta area. They gave me the
address and phone number of their branch on the third floor of
Mal Taman Anggrek.

I went to Telkomsel Mal Taman Anggrek as recommended, and was
entertained by Yuli, the customer service officer, at about 10
a.m. From the very beginning, she appeared very impatient and
cynical when I asked questions about my SIM Card (Kartu Halo
Telkomsel). What happened was, on the evening of July 19, my
kartu halo broke down and the monitor of my cellular phone read
"SIM ERROR".

Telkomsel Pusat informed me that I had to replace the kartu
halo, as "SIM ERROR" meant it was ruined. She checked and
confirmed that it was spoiled and had to be replaced. I agreed
and paid the fee at the cashier. She told me that before giving
me a new PIN, I had to wait until the new card was activated,
however, she did not explain to me how to get a new PIN. She also
did not tell me that when the new card is installed, the previous
memory, including phone numbers and names, is erased and has to
be reentered.

When the new card was activated, I tried to change the PIN.
Since I did not know the steps, for the second time "SIM ERROR"
appeared, which meant I had to replace it and pay again. If Yuli
had previously informed me of the steps to use the new PIN, the
new card would not have malfunctioned. I was very disappointed. I
therefore called Yuli, who put the blame on me in an unfriendly
manner.

I went to Telkomsel in Mal Taman Anggrek again, and this time
I asked for another customer service officer. I was aided by
another lady, wearing a red jacket, who was very helpful as she
taught me how to change my new PIN (using special codes) and
other useful information. However, I admitted it was partially my
fault, and I was sorry about it.

I have been Telkomsel's client for more than three years and I
have always recommended my business partners, friends and
relatives to use kartu halo as it has proven to be strong in
communication and receives both domestic and international calls.

When I was on a business trip in Malaysia and Canada, I was
very satisfied with kartu halo, as I could correspond and receive
messages loud and clear and there is no problem with roaming.

SANTOSO N.

Jakarta