Account balance at BNI lost

Account balance at BNI lost

From Kompas

Our younger sister Y. Hasri Nurtiastuti has a TAPLUS savings account (No. 037-004785-979901) at the Matraman branch of Bank Negara Indonesia (BNI) with a balance of Rp 2.4 million. When one of our parents suffered from a stroke and we needed money to buy medication, she wanted to withdraw money from her account but the balance turned out to be only Rp 20,000. Needless to say, this really shocked us. Where did the money go?

When our sister checked, a BNI official showed her some ATM withdrawal data. She became even more shocked because her ATM card has never left her possession or been lost.

The withdrawals took place at the Percetakan Negara branch of BNI, whereas my sister has only once visited that BNI branch, and that was for the purpose of depositing money rather than making a withdrawal. That incident took place after the change of our sister's account number.

Dear BNI, what is this all about? We very much regret that savings with BNI are not secure.

THERESIA HN

Jakarta