Abused by Ciputra Hotel

Abused by Ciputra Hotel

On the morning of Feb. 17, my car was hit by a Ciputra Hotel
van along Jl. Arjuna Selatan in West Jakarta, not far from the
Indonesia Esa Unggul University campus.

After the accident, the hotel management said it would be
responsible for any damage to my car and would pay me for the
damage.

On Feb. 19, my friend and I went to the hotel office to
collect a taxi voucher as promised as compensation for the damage
to my car, which I could not drive while repairs were being done.

Unfortunately, the hotel management treated us rudely. An
expatriate manager, for example, arrogantly and haughtily took
some money out of his wallet and, while thrusting some banknotes
at us, said: "How much do you need?"

Then one of the hotel managers pushed my friend. Right
afterward, some hotel employees surrounded us. We were very much
offended by these insults. We did not come to beg. We came to
demand that our rights be honored.

Because this incident took place in the lobby of the hotel, it
drew the attention of many guests.

Unfortunately, the person who promised to give me a taxi
voucher was not in his office when we arrived.

It is really sad, ironic and regrettable that the good
reputation of the hotel has been so easily tarnished by such a
small matter like a taxi voucher.

CHRISTINA
Jakarta