ABI Launches Public Complaint Portal for Crypto Asset Industry

Jakarta (ANTARA) - The Indonesian Blockchain Association (ABI) has launched a consumer protection portal that the public can use to submit complaints regarding various issues in the national blockchain and crypto ecosystem.

In addition to enforcing the law and protecting consumers, ABI General Chairman Robby Bun stated that the innovation aims to strengthen consumer trust in the crypto asset industry in Indonesia.

“This channel is not limited to complaints related to crypto exchanges, but also covers various other activities in the national blockchain and crypto ecosystem, including projects, blockchain-based services, and potential misuse that harms the public,” he said at the Opening of Crypto Literacy Month 2026 in Jakarta on Tuesday.

He explained that the complaint channel is expected to serve as a bridge between consumers and industry players to follow up and seek resolutions for any emerging problems.

Robby stated that every report will be directly forwarded to the responsible parties, making the problem-handling process clearer and more directed.

He assured that all data from complainants is safe and their confidentiality is protected. His side also urged the public not to hesitate to utilise the portal.

“So, for those who want to make a complaint, please do so. No need to worry about intimidation. We guarantee that the data you submit to the association is well protected in accordance with the current OJK regulations on consumer protection,” he said.

Robby assessed that the blockchain and crypto industry in Indonesia is no longer in an experimental stage but has become part of a broader financial and digital system.

However, the sector still faces challenges related to low public literacy, rampant illegal activities, rapidly changing regulatory dynamics, as well as suboptimal consumer protection and public trust.

To address these challenges, the association, industry players, and the government continue to strengthen and develop the national crypto asset ecosystem through three main pillars.

“(The pillars) first are exchanges as infrastructure for real-time transaction recording. Second, merchants as direct access points to retail investors. Third, clearing and custody as guarantors of asset security for all crypto asset users in Indonesia at present,” said Robby Bun.