76.49% of Train Tickets Booked via Access by KAI

PT Kereta Api Indonesia (Persero) or KAI recorded 8,125,645 transactions for long-distance and local train ticket purchases through the Access by KAI app from 1 January to 31 March 2026. KAI Vice President of Corporate Communication, Anne Purba, stated that this figure does not represent the exact number of passengers, as one booking code can cover multiple passenger names.

These transactions dominated at 76.49% of all channels provided by KAI, including sales partners, websites, and counters. “The ease of access, speed, and service integration allow customers to plan their journeys more conveniently in a single app,” she said in a written statement on Monday, 13 April 2026.

From January to March 2026, KAI served 128,055,072 passengers, an increase of 9.97% compared to the same period in 2025, which saw 116,451,006 passengers. Long-distance and local trains served 14,515,350 passengers, up 18.40% from the first quarter of 2025.

The Commuter Line service handled 101,382,889 passengers, a rise of 8.11% from the same period. The LRT Jabodebek (Jakarta, Bogor, Depok, and Bekasi) served 7,754,946 passengers, up 22.10% compared to the previous year.

“Every day, millions of people in various cities rely on the Commuter Line to travel from home to work, school, and back,” Anne remarked.

Additionally, the airport train service accommodated 1,755,275 passengers, up 8.48%. The LRT South Sumatra served 1,084,242 passengers, an increase of 7.38%. The high-speed train, or Whoosh, carried 1,408,815 passengers, up 4.07%.

The Makassar-Parepare train served 75,421 passengers, a 66.45% increase. Tourist trains recorded 78,134 passengers, up 110.10% from the same period previously.

Anne stated that this growth indicates strengthening public confidence in KAI’s digital services. “Access by KAI is here to facilitate various travel needs in one app,” she added.