5 Facts About WhatsApp Business Glitch Causing Silent Voice and Video Calls Today

Are you experiencing disrupted business communications this morning? You’re not alone. WhatsApp Business has reportedly encountered a unique technical glitch disrupting operations for Indonesian businesses. The issue isn’t just slow connectivity but a complete loss of audio functionality in core communication features.

Here are five key facts about the WhatsApp Business outage on Thursday, 28 May 2026, that you need to know to keep your business running smoothly.

The primary issue reported by users is the absence of sound during voice and video calls. Despite the screen showing an active call, neither party can hear each other. This silence persists even after repeatedly closing and redialing.

Unlike a total blackout, text-based services on WhatsApp Business remain operational. Users can still send and receive text messages, images, and voice notes without issues, indicating the problem is specific to the real-time audio streaming protocol in the Business version.

According to data from digital service monitoring site Downdetector.id, reports began rising at 9:00 AM WIB, peaking just before 10:00 AM WIB — coinciding with peak business hours when entrepreneurs typically conduct pitches or customer follow-ups.

Notably, the outage appears to exclusively affect the Business version. Many users switched to regular WhatsApp Messenger for calls, which worked fine, proving their internet connections were stable and the issue lies solely with WhatsApp Business’s system.

As of this report, Meta, WhatsApp’s parent company, has not issued an official statement regarding the cause or estimated resolution time.

Business owners on social media platform X (formerly Twitter) continue to voice complaints, citing the disruption to critical business agendas.

Advice for users: For urgent matters, temporarily use regular WhatsApp Messenger or alternative communication platforms until WhatsApp Business is fully restored.