31 Years Serving Indonesia, Telkomsel Strengthens Its Role as a Digital Ecosystem Enabler

Jakarta, CNBC Indonesia - Telkomsel continues to strive to strengthen the company’s performance throughout 2025. This is realised by putting ‘Serving Wholeheartedly’ at the core of delivering digital services that are increasingly relevant and valuable to customers. Amid challenging industry dynamics, Telkomsel consistently leads digital industry initiatives by enhancing service quality through product simplification, price adjustments, and optimisation of the service portfolio, which have begun to yield positive impacts in the second half of 2025. This is reflected in improving company performance, with net profit growing by 14.7% quarter-on-quarter and EBITDA up 5.4% QoQ, signalling a strengthening recovery momentum. This sustained excellent performance is achieved alongside Telkomsel’s strengthened role as a digital ecosystem enabler through the development of broadband services, leveraging AI-based capabilities, and integrating the digital ecosystem to support the acceleration of Indonesia’s digital transformation. Telkomsel’s President Director Nugroho said 2025 represents an important moment for Telkomsel to strengthen its foundations for healthier, higher-quality, and more sustainable growth. ‘Amid industry dynamics that remain challenging, Telkomsel continues to maintain market leadership by focusing on customer value, the quality of broadband services, and an increasingly relevant digital experience for Indonesian people,’ Nugroho said in a written statement quoted on Wednesday (20 May 2026). Quality-driven Performance & Relevance of Digital Services. During 2025, Telkomsel booked revenue of Rp109.3 trillion and net profit of Rp19.7 trillion, supported by a transformation towards higher-quality growth. The contribution of digital business services has reached more than 95% of mobile revenue, with data traffic up 15% year-on-year, signalling the strong relevance of Telkomsel’s services in meeting the digital needs of the public. On the other hand, the quality-led strategy is reflected in a consolidated customer base of 156.1 million, with ARPU rising to Rp45,000 by year-end, reflecting improving productivity. Telkomsel also continues to strengthen customer experience through developing converged services with penetration of around 59%, and the addition of fixed broadband customers, driving the total base beyond 10 million, underscoring Telkomsel’s role in delivering home connectivity that is increasingly necessary. Valuable Services: Supporting Activities & Digital Lifestyles. Serving by opening up opportunities and real benefits for the public, Telkomsel continues to deliver digital services that support activities, boost productivity, and enrich daily digital lifestyles. Ranging from communications and entertainment needs to AI-based solutions increasingly integrated within the service ecosystem. Social Impact & Inclusive Digital Ecosystem. The growth of the digital ecosystem is directed towards creating inclusive and sustainable impact. Telkomsel not only provides connectivity but also creates real economic and social opportunities for the public. This contribution is evident from the empowerment of micro, small and medium enterprises (MSMEs), which reported average omzet increases of up to 32% through the use of digital services. Next, support for creating more than 685,000 jobs within the digital ecosystem. There is also the development of digital talent through programmes such as NextDev and various digital education initiatives. In addition, contributions are evidenced by the spread of digital access to 3T regions through BTS USO support. These efforts reflect Telkomsel’s commitment to delivering broader benefits to the public and driving Indonesia’s digital economy growth. Global Recognition for Innovation & Service Quality. As evidence of the quality of services and ongoing innovation, Telkomsel also garnered a range of national and international awards during 2025. These include global recognition from Ookla Speedtest Awards™ for network quality, the Global GTI Awards with technology partners for network technology utilisation innovations, international awards for AI utilisation in MyTelkomsel and customer experience, and various awards at Glotel, TM Forum, and Gartner Marketing & Communications Awards. This recognition strengthens customer confidence while reflecting Telkomsel’s consistency in delivering reliable, relevant, and tangible-value services. ‘We believe that the growth of the telecommunications industry going forward will no longer be determined solely by scale, but by the ability to deliver valuable services, consistent experiences, and sustainable business that can create long-term impact for customers and the national digital ecosystem,’ Nugroho said. Network Strengthening & National Digital Access. The network infrastructure is becoming stronger, with more than 293,000 BTS on-air, ensuring increasingly optimal service quality to meet the connectivity needs of the public. With the spirit of Serving Wholeheartedly, Telkomsel will continue to commit to delivering services that are not only technologically superior but also provide real benefits and the best possible experiences for all customers. The strengthening of the broadband network continues to broaden digital connectivity access across various regions of Indonesia, including supporting equitable access across different sections of society. This effort also reinforces Telkomsel’s role in supporting the acceleration of the national digital transformation by delivering more reliable, extensive, and consistent services. Thus, Telkomsel will continue to strengthen its role as a digital ecosystem enabler through the development of broadband connectivity.