15 Little-Known Features of WhatsApp Business
WhatsApp Business is a free messaging application specifically designed to help businesses communicate with customers in a more professional manner. This application is a business version of WhatsApp, with added features that support sales and customer service activities. You can use labels such as ‘New Customer’, ‘Paid’, or ‘Order Completed’ to manage chats more neatly. Use shortcuts such as ‘price’ to send pre-saved messages. Set up automatic replies when you are offline or outside of working hours. Use automatic welcome messages for new customers. Display photos, prices, and product descriptions directly on your business profile. Customers can select multiple products at once before checkout. You can create a special link so that customers can chat directly without saving your number. View the number of messages sent, received, and read. Add your address, operating hours, email, and website. Use the Status feature to promote products, similar to Instagram Stories. It can be used on multiple devices simultaneously. Send promotions to many customers at once without creating a group. Customers can scan a QR code to chat directly. Easily find unreplied chats or specific messages. For large businesses, it can be connected to CRM systems and automated chatbots. WhatsApp Business is not just a regular chat application, but a complete tool to help with promotion, customer service, and business management in a more professional way. (Z-4) Source: milltarget, recomm. This application is suitable for MSMEs, online stores, and small to medium-sized businesses. For Indonesian people, WhatsApp is the way business is conducted. Yogyakarta is known as a creative city with many MSME actors. Want to use two WhatsApp accounts on one phone? Here’s how to easily activate two WhatsApp accounts on Android and iPhone without additional applications. It’s safe, official, and simple! By using this application, you can increase customer trust with an official business profile. You can also reply to customer messages more quickly.