12 People Injured After Escalator Malfunction at Bukit Duri Station

Twelve people sustained injuries after an escalator at Duri Station suddenly malfunctioned on Saturday (3/10) at approximately 07:45 WIB.

In a video circulating on social media, several passengers were seen falling as the escalator, which was intended to move upwards, suddenly reversed direction. Station staff were seen immediately evacuating the affected passengers.

KAI Commuter VP Corporate Secretary, Karina Amanda, expressed apologies for the incident. She confirmed that all affected users, who sustained minor injuries, were evacuated and treated by medical personnel at Duri Station.

Karina stated that when the malfunction occurred, security officers on duty at Duri Station immediately halted the escalator’s operation and provided assistance to those affected.

“As soon as the incident occurred, officers at Duri Station responded immediately to assist with the evacuation. All injured users were taken to the Health Post for initial examination and treatment,” Karina said in an official statement.

Of the twelve affected passengers, ten were adults and two were children. Among those impacted, five individuals have continued their journeys, five were referred to Duta Indah Hospital, while two others are awaiting further medical examination.

“We will continue to monitor the condition of all users and provide assistance as required,” she added.

KAI has secured the escalator area and suspended its use following the incident. A relevant technical team is also conducting an inspection to verify the escalator’s technical condition.

“Once again, we apologise to all affected users. Regarding the condition and the cause of the escalator malfunction, it is currently undergoing further investigation by the technical team,” she concluded.