Zurich Insurance Indonesia -- Partner for success
Zurich Insurance Indonesia -- Partner for success
Businesses and individuals alike carry risks. The recent
changes in Indonesia's corporate landscape are a prominent
example. Businesses of all sizes are seeking to share their
risks. Similarly, individuals today look to protect their
achievements and their assets more comprehensively than say two
years ago. This increased awareness challenges the insurance
industry. Customers are more knowledgeable, more critical and
more demanding but, also more interested in partnering with
someone reliable.
Business Principles
At PT Zurich Insurance Indonesia, we are ready to face this
challenge. With a worldwide history of 125 years -- we are part
of the Zurich Financial Services Group of Switzerland -- and
almost 10 years of presence in Indonesia, we have seen a number
of market changes. Anticipating and accommodating these movements
is our obligation.
Four of our principles illustrate how we implement this
ambition:
* Customer Orientation: Our organization focuses on customers.
Individuals and families have different needs to local or
multinational corporations. With this in mind, we provide
protection solutions and professional service through dedicated
teams that speak "the language of the customer".
* Solutions: Insurance is not about the policy first. As a
customer, you should expect complete service from the first day
you talk to us. Our service, our care and our ability to combine
and adjust protection for the customers' specific needs give them
solutions that satisfy.
* People: Insurance policies are a commodity -- people make the
difference. With continuous development and training, a strong
and compelling vision and with open communication, we encourage
everybody to participate and to contribute to the success of our
operation.
* Focus on financial strength: We keep the promises we make. Our
claims payment ability and profitability come from prudent
financial management, first-class capacity backing and prudent
acceptance practices. Our valuable customers deserve this.
The recent economic and social changes challenge Indonesia's
insurance industry as a whole. In this industry, financial health
and professional dealings are a must. The recent changes in
insurance legislation certainly support this, that is, through
the "Risk Based Capital Method". Using this method to assess
financial strength of companies is not new to us. As a worldwide
corporation, we have applied these principles for a number of
years already. We believe that a healthy insurance industry will
contribute positively to Indonesia's future and are committed to
be part of this future.
The Zurich Financial Services Group
PT Zurich Insurance Indonesia is a locally incorporated
subsidiary of the Zurich Financial Services Group, with more than
100 employees. This worldwide group achieved an income of US$35
billion in 1998 and showed a profit of $2.2 billion (before
merger costs). With this, we are the second-largest insurer in
Europe and in the top five worldwide. More that 65,000 employees
deliver our solutions from general, life and reinsurance as well
as asset management in over 50 countries.
PT Zurich Insurance Indonesia has achieved of Rp 70 billion
worth of premiums in 1998, continuing its profitable expansion.
Together with our sister company PT Zurich Life Insurance
Indonesia, we are able to provide the whole spectrum of
protection, savings and investment solutions.
Global and local strength
Our multilocal business approach makes PT Zurich Insurance a
strong partner of the ground. Our corporate and individual
customers and our distribution partners require us to have global
expertise and services available locally. With professional and
local staff and management and a worldwide knowledge network, we
are able to take decisions here and now. We carry risks
ourselves, in our own responsibility. As an example, we have
built up a Risk Engineering Group (the only one in Indonesia),
that provides comprehensive advice to corporate customers on how
to improve risks, how to be proactive in prevention and, thereby,
how to reduce overall protection costs.
Long-term partnership
Insurance is about trust. Zurich Insurance Indonesia can be
trusted. Whether the customer is a family seeking to protect its
home or corporation covering its factory, professional advice and
service are our trademark. Like this, we stay with our customers
and business partners through good times and difficult times --
we are a partner for success.