YLKI opens holiday complaint centers

YLKI opens holiday complaint centers

JAKARTA: The Indonesian Consumers Foundation (YLKI) has opened
three centers for holidaymakers to file complaints on traveling
home over Idul Fitri, including on the means of transportation
they utilized and any problems they faced.

The centers, which opened on Sunday, are located at: Kampung
Rambutan bus terminal, East Jakarta; Lebak Bulus bus terminal,
South Jakarta; and Pasar Senen railway station, Central Jakarta.
The centers will run from 8 a.m. on Nov. 7 to 6 p.m. on Nov. 13.

Each center will be manned by two YLKI staffers, recognizable
in their YLKI T-shirts and caps.

YLKI executive Sudaryatmo said on Sunday that complaints and
other feedback would be used to evaluate the government's
performance in handling this year's Idul Fitri travel
arrangements toward developing a better system next year.

"We will know from the complaints if the government has
handled the mass travel better than in previous years, which will
be measured against various parameters, including road accidents
and severe violations by transportation companies," he said. --
Antara