YLKI opens holiday complaint centers

JAKARTA: The Indonesian Consumers Foundation (YLKI) has opened three centers for holidaymakers to file complaints on traveling home over Idul Fitri, including on the means of transportation they utilized and any problems they faced.

The centers, which opened on Sunday, are located at: Kampung Rambutan bus terminal, East Jakarta; Lebak Bulus bus terminal, South Jakarta; and Pasar Senen railway station, Central Jakarta. The centers will run from 8 a.m. on Nov. 7 to 6 p.m. on Nov. 13.

Each center will be manned by two YLKI staffers, recognizable in their YLKI T-shirts and caps.

YLKI executive Sudaryatmo said on Sunday that complaints and other feedback would be used to evaluate the government's performance in handling this year's Idul Fitri travel arrangements toward developing a better system next year.

"We will know from the complaints if the government has handled the mass travel better than in previous years, which will be measured against various parameters, including road accidents and severe violations by transportation companies," he said. -- Antara