Why roaming charges?

Why roaming charges?

It has been confirmed that Jakarta, Bogor, Tangerang and
Bekasi (Jabotabek) are free of cellular phone roaming charges.
However I have received several charges for roaming costs within
the area, especially Bogor. I live in Bogor and work in Jakarta.

In response to my many complaints to Satelindo, I have been
advised that the case is highly technical. There is a possibility
that when I have incoming calls in Bogor and the signal-catching
receiver in Bogor is full, they are be transferred to another
station automatically (very often the more distant Sindanglaya
station, and not to the closer Jakarta station for instance).
Hence the roaming charge is added.

As such "technical roaming charges" are caused by Satelindo's
internal technical problems, any cost incurred arising thereof
should not be charged to the customers.

Considering that the monthly subscription fee has been
substantially increased during the last three years, it is about
time, Satelindo, you seriously improved your system to avoid the
above cases.

The Bogor roaming charge always appears in my monthly bill.
And one outgoing call appeared with "Bogor-Medan" beside it, when
it should have been "Bogor-Jakarta", because I made a call from
Bogor to my husband while he was in Jakarta. He was using a
Mentari card.

I hope Satelindo will be more professional and careful in
handling their business in future.

INTAN

Bogor, West Java