Who makes the rules?

I am an Indonesian housewife who has been shopping for about 10 years in Hero Kemang, South Jakarta. I was extremely annoyed to learn that bajaj are no longer allowed to enter the Hero Kemang parking lot, reportedly at the request of a "foreign customer".

In my opinion this is not fair, as such a policy should be decided on by the authorities. It should be noted by all involved that bajaj have existed in Jakarta for decades. They are a convenient form of public transportation, especially given that they can access even the smallest of lanes.

I would suggest to the management of Hero Kemang that they consider who their customers are, and remember that customers have the choice to shop elsewhere if they feel dissatisfied.

LILI HERAWATI
Jakarta