Where to toss a diaper at Citos?

As one of the malls frequently visited by families and that often holds events for kids and families, Cilandak Town Square apparently does not care enough to provide even basic facilities for its many young visitors.

First of all, there are no elevators in Citos despite the many visitors coming with babies and toddlers in strollers. This, of course, makes the journey upstairs and downstairs uncomfortable and dangerous as the adults have to push and hold their strollers on the escalators.

Another sign of the management's ignorance is the pathetic condition of the mothers room. It is very small, hot and separated by only a pair of curtains from the outside, in spite of the fact that nursing mothers need more privacy than that. Secondly, it is located in the noisiest spot in the mall, above the lobby, where events are usually held. Amazingly, the mothers room does not have a garbage bin or a sink! It seems the mall management is awfully inconsiderate and/or unaware of the basic needs of its clientele.

For such a popular mall I am continually amazed at these basic shortcomings at Citos. I, and countless other mothers of young children, would be very grateful if the management were to install an elevator and upgrade the mothers room. At least provide us with a bin!

RITA OCTAVIANY, Jakarta