Where are my letters?

Where are my letters?

Last year President Soeharto declared 1995 the "year of letter
writing". As an avid correspondence lover I support this ideal. I
have many pen pals both at home and abroad, particularly in
Europe. But I have a problem with letters from my pen pals in
Europe going astray. When I inquired at Medan General Post Office
nobody could tell me what had happened to the letters. My friend
in Germany was outraged when I told her I had not received her
letter, postcards and photos.

I was also told by customer service that the post office was
not responsible for the loss of letters sent by ordinary air
mail. On the other hand, the post office might be able to locate
letters sent by special delivery. What an embarrassing answer!
Can anyone in the post office explain the matter?

ETI YUNIARTI

Medan, North Sumatra