Unprofessional business

On May 6, 1996, I went rafting at BJS with my family. Before rafting I inquired if it was possible to take a camera on the trip. They assured me there was absolutely no risk in taking the camera, so I did. At the rest point I took some pictures and gave the camera to BJS' staff. By the end of the journey, the camera was soaked. After I complained to BJS' representatives, the staff apologized and told me that the camera would be replaced.

Now the nightmare begins. After returning to Jakarta, I called the staff who asked me to call again four days later. I realized that I would not have a camera to take on holiday to Bali. After returning from Bali, I called the staff again and expected to collect my camera. To my disappointment the staff said the Canon shop needed one month to fix the camera. Then I started to worry because I needed the camera for work.

Weeks passed. On June 13, I received a phone call from BJS' staff, and from our conversation I learned that I had not dealt with anyone with authority to make a decision about the camera. This is the most unprofessional attitude I have ever experienced. The staff also said that a Mr. Blackbeard would contact me in Jakarta, but I have never heard from him.

What is this? Is this the way business should be conducted?

C.W. SCHILLINGER

Jakarta