Unprofessional business

Unprofessional business

On May 6, 1996, I went rafting at BJS with my family. Before
rafting I inquired if it was possible to take a camera on the
trip. They assured me there was absolutely no risk in taking the
camera, so I did. At the rest point I took some pictures and gave
the camera to BJS' staff. By the end of the journey, the camera
was soaked. After I complained to BJS' representatives, the staff
apologized and told me that the camera would be replaced.

Now the nightmare begins. After returning to Jakarta, I called
the staff who asked me to call again four days later. I realized
that I would not have a camera to take on holiday to Bali. After
returning from Bali, I called the staff again and expected to
collect my camera. To my disappointment the staff said the Canon
shop needed one month to fix the camera. Then I started to worry
because I needed the camera for work.

Weeks passed. On June 13, I received a phone call from BJS'
staff, and from our conversation I learned that I had not dealt
with anyone with authority to make a decision about the camera.
This is the most unprofessional attitude I have ever experienced.
The staff also said that a Mr. Blackbeard would contact me in
Jakarta, but I have never heard from him.

What is this? Is this the way business should be conducted?

C.W. SCHILLINGER

Jakarta