TV Media offers 24-hour service

JAKARTA (JP): TV Media has opened a round-the-clock Consumer Hotline Service in an effort to make it more convenient for prospective customers to buy its products advertised on television.

The 24-hour service is primarily aimed at offering better service to the public through the telephone system, Salim Kartono, the director of PT Telemedia Internusa, said yesterday.

He said consumers could call the company any time. "We will also accommodate all complaints or questions from the public regarding our products as to ensure that they will be satisfied with their quality as advertised on television," Salim said.

He said that his company wanted to prevent the public from being cheated by ads offering certain products whose quality was far below that being shown on television.

He said the other chief objective of the newly formed service was to further improve the image and credibility of his company amongst the public.

PT Media introduced the shop-at-home service on March 31 last year. (bas)