Tunas Toyota responds

Referring to the letter from Mr. Vinanda Sanyoto dated Nov. 29 regarding the service he received from one of our Tunas Toyota branches, we would like to apologize for the inconvenience caused and advise that the Toyota Kijang in question has been repaired and returned to Mr. Sanyoto.

We fully appreciate the rights of our customers and are certainly striving to improve our level of customer service. In this regard we have installed Customers Relations Coordinators in each of our showrooms to assist with any of our customers needs. We also provide an up to date website www.tunasgroup.com plus hotline service on (021) 7987070 should anybody require further assistance with any of the automotive products and services we provide.

NURMAYA FEBRIYANI

Customer Relations Manager

PT Tunas Ridean Tbk.

Jakarta