Train's deplorable service

Train's deplorable service

From Neraca

I am writing for the third time to complain about the poor
service on the state-owned railway company (Perumka) because I
have not yet received a reply from them. I hope this time, I will
draw the company's attention to the problem and motivate Perumka
to improve its service.

Like many other commuters, I use the train to go to work
everyday. In fact, if more people used these commuter trains it
would help reduce the number of private vehicles plying the
streets causing traffic problems.

As far as the service is concerned, the company's officials
and its train conductors rarely do anything to maintain order
among the passengers. I rarely see the officers and conductors
controlling the passengers aboard the trains. They simply leave
it to the passengers themselves. We cannot expect Indonesians to
be aware of the need for order by themselves. They have to be
compelled to do so.

The passengers who stand close to the trains' doors, for
example, are actually causing a problem for passengers who want
to board the trains. They simply ignore the fact that their
actions are causing an inconvenience to other passengers.

I also appeal to the management to bar fruit sellers from
taking their huge baskets laden with fruit aboard the trains.
Their baskets are occupying space which is needed for the crowded
passengers to stand. Their fruit should be placed in special
cargo cars.

ENY KUNIWATI

Jakarta