Train service

Commuting by train every morning from Bogor to Jakarta is depressing. Not only is it far from comfortable, it is also dangerous. People are packed in the carriages like sardines in a can. The train is absolutely full with no space to move. Sometimes it is hard to breathe because your body is squeezed by others. If you're big and strong, you can squeeze those who are small and weak. If you win the fight for a seat, you are lucky. Otherwise you've got to stand up for an hour or so.

Survival of the fittest is the key here. Some people are used to hanging out the door of the moving train, which is terribly dangerous. To add to the agony of the morning journey you have to sweat heavily because the fans on the train do not always work. What an "inhumane service!"

I am really fed up with consumers being treated badly. The Ministry of Transportation should do something about it. We are loyal tax payers and should enjoy better public services. Do not let people commute and risk their lives on the train. Fifty-one years of independence should be enough to provide better service to the people. How can we talk about globalization and competing with foreign companies if domestic companies can not provide proper services for customers?

Poor people do not ask for much. They only need to be treated reasonably and humanely.

MULIANTO TARIGAN

Bogor, West Java