TPJ looks into Rp 5,000 billing error

TPJ looks into Rp 5,000 billing error

JAKARTA: British tap water company Thames PAM Jaya (TPJ) has
admitted the possibility of human error in a billing dispute that
prompted a customer to file a police report against the company
on Monday.

TPJ spokesman Rhamses Simanjuntak said the company was
investigating the matter and that the process could take time,
considering that the billing dispute occurred in January 2000.

Harun Al Rashyid, a professor of administrative law at the
University of Indonesia, filed an official complaint over the
alleged "misappropriation" of Rp 5,000 (about 56 US cents).

Harun's lawyer, JJ Amstrong Sembiring, said that in January
2000 the company fined Harun Rp 5,000 for late payment of his
November 1999 water bill.

The lawyer said Harun paid the fine but later found that he
had paid the bill on time. Harun then sent a letter to the
company asking that he be refunded the Rp 5,000, but never
received a response.

"We will need time to complete the investigation, including
tracking the complaint records that we have," Rhamses said. --JP