Tourist complaint

Tourist complaint

I refer to the letter in The Jakarta Post on Aug. 26, 1994
entitled Singapore and tourism by Ms F Fauzia of Depok, West
Java.

The Singapore Tourist Promotion Board (STPB) regrets any
unpleasantness experienced by Ms Fauzia on her recent visit to
Singapore.

We would like to assure Ms Fauzia that STPB takes a serious
view of failure to meet appropriate service standards in any
sector of the tourism industry and takes special corrective
measures against errant retailers.

However, for STPB to make any instructive comparison on the
retail prices offered by competing outlets or to ascertain if the
items purchased were unfairly priced, we would appreciate further
details on the three transactions cited by Ms Fauzia. In
particular, we would like the names of the various outlets and
the items purchased.

She can write to: Mr. Hassan Kassim, Public Relations
Department, Singapore Tourist Promotion Board, Raffles City Tower
36-04, 250 North Bridge Road, Singapore 0617, (Tel: 065-3300 372,
Fax: 065-3399 423).

HASSAN KASSIM

Singapore