TNT Indonesia

TNT Indonesia

On July 18, 2001, I sent a document with the Semarang branch,
of TNT to Kuala Lumpur, Malaysia. TNT's reference number was GD
259316615 WW. The document was received on July 20. It was
pointed out by the recipient that the envelopes inside the TNT
tamper-proof bag had been ripped open and my valuables were
missing. The TNT bag was intact but the envelopes containing the
important documents and valuables had been opened! How could this
occur unless it was an inside job!

I'm very upset with this matter. I'm aware that one is not
supposed to send anything of value by courier and if one does do
so, it's at one's own risk. TNT is not liable for any losses but,
according to TNT's worldwide philosophy, "TNT will make sure that
your document, consignment and business mail are delivered safely
and on time..." So is TNT going to stand by its statement in this
case? Why were my envelopes ripped open ?

This matter was pointed out to TNT customer service in
Semarang on July 24 and then in Jakarta on July 26. Up to now, I
have yet to receive any explanation regarding this matter.
Instead, I was told by the Jakarta TNT customer service staff to
contact the Semarang branch for an explanation. This is absurd.
To my understanding, the sealed bag is supposed to be tamper
proof. This proves that TNT Indonesia lacks proper control over
the safety of its customers' documents.

Maybe it doesn't matter if TNT's customer service is terrible.
However, in my opinion, TNT has built a good reputation worldwide
and the above incident and experience upsets me.

Also, TNT staff should make it a point to seal the customer's
document in front of the customer. Based on my experience, this
was not carried out at your Semarang branch.

I demand an investigation into this matter and a written
explanation.

TAMMY TEH

Semarang