'Time' magazine's service

I renewed my subscription to Time magazine on Feb. 25 for another year at the cost of Rp 528,660 (receipt No. 41935). My previous subscription ended on March 3.

To my surprise, upon my inquiry to Indoprom, staff member Wahyu said that my subscription had been canceled, and I would be considered a new subscriber. How come, Indoprom? Could you please give me a fair explanation?

PRANAJAYA, Sawangan, West Java