TIKI service very disappointing

TIKI service very disappointing

On Sept. 28, 2002, I send a very important document to
Ketapang, West Kalimantan, using the courier service of TIKI
Duren Tiga branch office, Pancoran, South Jakarta. TIKI promised
the document would arrive at its destination at the latest on
Oct. 3.

Unfortunately, 10 days after the dispatch date, the document
had yet to arrive in Ketapang. I reported this to TIKI's Duren
Tiga branch office.

I was shocked when I was told that the document had yet to be
sent to Ketapang as the Ketapang office had closed down.

I was really disappointed as TIKI had not contacted me about
this matter. They simply gave an excuse that they were too busy
and promised to reimburse me.

What TIKI should realize is that in this situation I have
sustained losses because a very important document failed to
arrive at its destination on time. As a provider of a public
service, TIKI should display a more professional attitude toward
its customers.

SARONO, Jakarta