The minibar trick

The minibar trick

This is in reference to our first experience in Melia Purosani
Hotel, Yogyakarta, in early August. As our company was
celebrating its first anniversary, we decided to spend a night at
Melia. We booked nine of the hotel's rooms (four single and five
double).

The reason we chose this hotel is because it's the only five-
star hotel in Yogyakarta, and we believed we would have a great
time. Well, we were not really lucky. We were quite disappointed
when, upon our return to Jakarta, we learned that the hotel had
charged room 449 and room 451 for drinks they hadn't consumed
from the minibar.

The company settled the whole bill and then charged my
colleagues and I for things not covered by the company. Thinking
that my extra bill was perhaps a computer error, I contacted the
hotel to let the staff know about it. They appeared unconcerned
about my complaint, and seemed to avoid my calls. It's not the
money that matters, I believe my long distance calls have cost
more than the amount incorrectly billed to the rooms.

I am just wondering why a five-star hotel like Melia does not
know how to satisfy its customers. After waiting for them to
return my calls, I decided to call them for the last time. The
staff still insists that I consumed drinks from the minibar, and
nothing more can be said about it. Frankly speaking, I feel
cheated by the hotel. My colleagues and I have come to the
conclusion that it's not a computer error that overbilled us, but
more to do with the attitude of men here.

SUSAN

Jakarta