The messy BPPN

The messy BPPN

I was a client of ex-BBKU of Bank Bira for credit for car
ownership under contract No. 045/CL/0380/08/97, and I had already
paid all my installments in July 2000, but the Indonesian Bank
Restructuring Agency (IBRA) or BPPN refused to deliver the
ownership book (BPKB) to me, because they claimed I still had to
pay a fine of Rp 1,320,000. The fine arose because of the fault
of BPPN which I can explain as follows.

1. When the Bank Bira employees were on strike for four months
demanding compensation, I always came to Bira office to pay my
monthly installment, but they refused to accept my payment, so I
told them that I do not want to be fined due to late payment.
They said "Of course BPPN would make an exception in this case".
During the strike, BPPN also did not make any announcement in any
newspaper as to where customers should pay their installment, so
I really did not know what to do.

2. After the strike was over, I immediately paid my installments
and finally I completed the final payment 17 months later. But
BPPN never told me that I had been fined because of the strike,
and the fines went on multiplying over a period of 22 months.
Even when I asked BPPN Surabaya for a reference to renew my car
number certificate (STNK), they also did not tell me anything. I
wonder why the IBRA staff recruited by BPPN also did not tell me
that I had a problem. Later I understood that they themselves
also did not know until December 2000 that the customers were
fined because of the strike. What a poor management system for
such a giant organization like BPPN! If the IBRA staff recruited
by BPPN did not know about this matter, then how could I know
that I was fined.

3. The management system of BPPN Jakarta and Surabaya also was
quite messy and confusing, because after I finished all my
payments, I still had to wait for four months only to check
whether I already paid all my installments or not. I wondered why
BPPN needed such a long time just to process such simple
information, while I heard BPPN paid millions of U.S. dollars to
overseas consultants.

4. I already sent a formal letter requesting BPPN to exempt me of
all the fines, but they refused my request without any
explanation. BPPN really do not care about their mistakes. After
waiting in vain for nine months, I was finally forced to pay
these fines in April 2001, because I needed the BPKB badly.

I would appreciate a reply from BPPN on this matter. BPPN's
hot line "BPPN CARE" turns out to be a hollow slogan, because in
fact they never bother about any complaints.

SAMUEL LAZARUS

Surabaya