Thanking Compaq

Thanking Compaq

Regarding my letter Compaq disappoints in The Jakarta Post on
Jan. 8, 2002, I would like to clarify that I misinterpreted the
warranty service coverage for my Compaq laptop Presario 17565
problem.

I would like to thank Compaq Indonesia staff for their
patient, warm customer service in explaining their warranty
booklet and that the condition I experienced was beyond their
warranty responsibilities.

We have come to a satisfactory conclusion and I thank Compaq
for their cooperation.

DR. IWAN H.

Jakarta