Thanking Compaq

Regarding my letter Compaq disappoints in The Jakarta Post on Jan. 8, 2002, I would like to clarify that I misinterpreted the warranty service coverage for my Compaq laptop Presario 17565 problem.

I would like to thank Compaq Indonesia staff for their patient, warm customer service in explaining their warranty booklet and that the condition I experienced was beyond their warranty responsibilities.

We have come to a satisfactory conclusion and I thank Compaq for their cooperation.

DR. IWAN H.

Jakarta