Thai Airways service

I am disappointed with the service of Thai Airways Jakarta Office, BDN building in Jl. MH Thamrin, as it is not as smooth as its motto "Smooth as Silk" indicates.

Thai Airways, which claims to be of international standard, was not willing to take responsibility for a change it made to its flight paths i.e. the direct flight Hanoi - Jakarta which was rerouted to Hanoi - Bangkok - Jakarta with an overnight stop in Bangkok. There were no reasons for the change and no accommodation or pick-up service provided. In fact, Thai Airways simply left all its passengers of TG985 in Bangkok facing the troubles and risks they might come across when searching for hotels for their unplanned overnight stay.

I did manage to get a room free of charge, but only after I asked a saleswoman, who at first could only express her deep apology instead of offering me the accommodation that I needed, who put me through to her ticketing manager. However, I did have to find my own way to the hotel, without knowing the exact location. When I asked whether it was safe to just show the hotel's address to the taxi driver, the staff said Thai Airways couldn't guarantee that.

I would like to warn future passengers to prepare some extra money for such an unpleasant emergency situation.

LUANNA

Jakarta