Thai airways ROP program

Thai airways ROP program

On behalf of my brother, who is a member of Thai Airways'
Frequent Flyer Program Royal Orchid Plus (ROP), I have requested
Thai Airways (TG) to extend the validity of an award ticket.

After extensive follow-up, including numerous faxes and
telephone calls to TG's Jakarta office, TG Sales Service Manager
Ms. Diana sent me a fax rejecting the request, quoting the
decision of their ROP department in Bangkok.

This rejection directly contravenes TG's published Award
Travel Rule No. 4, applicable at the time of issue of the award
ticket referred to. In fact the award ticket issued by TG follows
and states application of the Award Travel Rule No 4, on the
basis of which I have requested the extension. My request is
completely justifiable in accordance with TG's specified rules.

When I informed the above to Ms. Diana, she suggested that I
contact TG's Bangkok office as the decision was made by them. She
absolved TG's Jakarta office from any role or responsibility in
this matter. I immediately sent an email on March 16, 2001, to
TG's ROP office in Bangkok, with a copy forwarded to their
Jakarta Sales Office, quoting the relevant Award Travel Rule and
giving proof in support of my legal and justified request.

More than two months have passed since my email, still neither
the Bangkok or Jakarta office have responded to, or even
acknowledged my email. My numerous attempts to speak to the TG
Jakarta General Manager or Manager In Charge of Sales have not
been successful, in spite of my leaving details and messages with
their staff.

I am shocked to see this kind of attitude displayed by TG and
its executives, particularly considering that it is one of the
region's main airlines. If this kind of treatment is extended to
their Frequent Flyer Program ROP members, one can very well
imagine the fate of ordinary passengers.

SK AGRAWAL

Jakarta