Thai Airways complaint

On Feb. 8, 2005, I traveled with my family from Jakarta to Bangkok for the Chinese New Year aboard Thai Airways.

During the flight, all of the passengers were told about the so-called "20,000 trips" promotion, in which all the passengers were entitled to take part in a lucky draw, with a prize of a round-trip ticket between their home country and Bangkok.

I was very fortunate to be one of the winners of the "prize" and the senior flight attendant on board the plane signed the receipt and asked me to wait for further information from Thai Airways.

On Feb. 28 I received an e-mail from Thai Airways telling me to stay put for further information, which would come in May.

The month of May came and still no news from Thai Airways, so I decided to reply to the e-mail and ask for further information. No reply!

June came and still no news, so I entered the Thai Airways home page to search for an e-mail address where I could lodge a complaint, but there were not many available. So I sent an e-mail to Royal Orchid Plus and forwarded a copy to the Bangkok Post late last month, and so far no news.

Well, I feel very sad that a company with the reputation of Thai Airways would mislead customers like this. This is a clear case of false advertising, not to mention the disrespect they have shown by not answering my e-mails, making me spend my time searching for information, writing e-mails and so on.

There are no words to explain my feelings. Also the fact that I've "lost face" with my colleagues and co-workers after telling them how fortunate I was to win the prize. Now when they ask me when I will be taking my trip I have no answer, so they may think I'm a liar, when in fact if anyone is lying it is Thai Airways.

This show they do not know how to treat their customers.

ALEXANDER V. BURKERT, Tangerang, Banten