Telkomvision's service

Telkomvision's service

In response to the opinion published on this subject on Oct.
13, 2003 I must say that I and many other residents of the
Pavilion Apartments are in total agreement. I have subscribed to
Telkomvision now since it was installed in the Pavilion
Apartments in March of this year and have had nothing but
problems ever since. I have been attempting to call many people
from Telkomvision regarding the discontinuation of Star Sports
and Electronics Sports Program Network (ESPN) and have never been
successful in my attempts.

The customer service at this company is the poorest of any
service provider I have ever dealt with. Still they advertise
that they offer Star Sports and ESPN as part of their package.
However, they have not been available since earlier this year.

I understand that they have a contractual dispute with the
content provider that means that they have not paid their bill to
the content provider and therefore the content provider has shut
off their supply. We now have another option at the Pavilion
Apartments and every resident I talk to all agree that they will
be canceling their Telkomvision subscription and moving across to
Kablevision now available. This reflects the absolutely
disgraceful lack of professionalism displayed by Telkomvision.
Hopefully Kablevision will be a much more professional
organization.

RATIH A, Jakarta