Telkomvision service

On Oct. 14 last year, I wrote The Jakarta Post a letter discussing the poor customer service provided by the various television signal providers.

Almost one year later nothing much has changed. Last year, I did get an immediate response from Telkomvision after the letter was published. I was actually contacted by the director/vice president of sales and marketing to ensure that my problems were resolved, and they were.

In May of this year, I again wrote to the customer service department of Telkomvision (sending a copy to the director/VP) to complain about the quality of our TV reception. I did get an immediate email reply from the director/VP saying he no longer worked for Telkomvision. It is now September and after several faxes, emails and phone calls, there is still no change. In the meantime, I have also lost my Internet cable connection, which was the main reason for me to switch from satellite TV to cable TV.

I suspect that Telkomvision has a very small and limited operation in this part of the business, and that projects like providing cable TV and Internet services in our housing complex are beyond their capabilities in terms of support.

As a consumer, I am stuck because I consider fast Internet access very important and since no other services appear to be available in this part of Jakarta. I am now back to a 31.2 kB telephone connection. So much for the fast Internet access that Telkomvision promises its users.

J.A. VAN ZWIENEN

Jakarta