Telkomvision service

Telkomvision service

On Oct. 14 last year, I wrote The Jakarta Post a letter
discussing the poor customer service provided by the various
television signal providers.

Almost one year later nothing much has changed. Last year, I
did get an immediate response from Telkomvision after the letter
was published. I was actually contacted by the director/vice
president of sales and marketing to ensure that my problems were
resolved, and they were.

In May of this year, I again wrote to the customer service
department of Telkomvision (sending a copy to the director/VP) to
complain about the quality of our TV reception. I did get an
immediate email reply from the director/VP saying he no longer
worked for Telkomvision. It is now September and after several
faxes, emails and phone calls, there is still no change. In the
meantime, I have also lost my Internet cable connection, which
was the main reason for me to switch from satellite TV to cable
TV.

I suspect that Telkomvision has a very small and limited
operation in this part of the business, and that projects like
providing cable TV and Internet services in our housing complex
are beyond their capabilities in terms of support.

As a consumer, I am stuck because I consider fast Internet
access very important and since no other services appear to be
available in this part of Jakarta. I am now back to a 31.2
kB telephone connection. So much for the fast Internet access
that Telkomvision promises its users.

J.A. VAN ZWIENEN

Jakarta