Telkomvision apologizes

Telkomvision apologizes

I refer to the letter from J.A. van Zwienen in The Jakarta
Post, Oct. 13, entitled Poor service from Telkomvision.

First of all, please accept our deepest apologies for the
unpleasant situation you and your family have experienced.

As a matter of fact, however, we never received any faxes or
letters regarding your complaints.

I have instructed our technicians to immediately check the
installation in your house and made sure that the quality level
meets your expectations.

If you receive only 28 channels, we would like to suggest that
you retune your TV channels so as to access the normal channels
we offer you.

For further assistance, you can contact me during office
hours, or e-mail me at robby@telkomvision.com.

ROBBY F. TAMPUBOLON

Vice President Sales