Telkomsel's billing

Telkomsel's billing

It is very difficult to understand why Telkomsel cannot
provide a proper schedule for its billing. I started to subscribe
to Telkomsel on March 17, 1997 and my first bill was for three
days use of the service, from March 17 to March 19. Since then,
Telkmosel has sent its bill irregularly, sometimes after one
month and sometimes after only half a month use of the mobile
phone.

For the last two months, Telkomsel has sent me four bills,
equivalent to biweekly bills (two bills due on Nov. 15, 1997 and
the other on Dec. 26, 1997). I have also learned that other
subscribers have only received one bill for December and they are
freed from the fixed monthly subscription fees.

Since a subscriber like me is required to pay fixed charges of
Rp 66,550 every month, including a monthly subscription fee, call
detail sheet charges, and value added tax, then I am entitled for
the least acceptable service and not a billing system that will
drive someone mad.

ALFONSUS SIRAIT

Jakarta