Telkomsel service

I have been a subscriber to Telkomsel (Customer No. 354412) for five years. I pay always my bills in time. What do I get for this? Unacceptable poor service!

My mailbox (which is very important for me, because I am often out of network-range) has not functioned for at least one week. I found out this after an angry customer called me, complaining he couldn't reach me.

Despite nine calls I made to Telkomsel Customer Care a supervisor was never present, because they were either "on lunch" or "at a meeting"; reporting the problem, proved in vain.

By keeping me waiting: "Be patient, wait for another 24 hours", "already reported to a technician, "it will work within few hours", I really feel fooled by Telkomsel.

If they cannot provide the quality of service they are charging us for, Telkomsel should leave it to providers more capable and efficient!

MICHAEL BEER Amlapura, Bali