Telkomsel responds

We refer to Pak Gunawan Wijaya's letter Telkomsel's service published in The Jakarta Post on Oct. 12, 2001.

We thank Pak Gunawan for his trust in using simPATI card from Telkomsel.

We would like to respond to Pak Gunawan's complaint which appeared in various newspapers about simPATI's Pulse Transaction via KLIK BCA.com. 1. Pak Gunawan Wijaya made a transaction of Rp 100,000 via KLIK BCA.com from account number 0665061626 for the simPATI number 0812-951-1423 at 2:31 p.m. on Sept. 7, 2001. 2. After checking, we found that Pak Gunawan had actually made a transaction entered into the payment menu of kartuHALO (HALO card) instead of simPATI. That is why there was no additional credit recorded in his cellular phone. 3. We contacted Pak Gunawan to collect the refund at GraPARI. 4. As Pak Gunawan did not come to collect the refund, we transferred the refund to his account on Oct. 10, 2001.

Should there be any further questions, please contact Ibu Caroline of Customer Care on telephone 021-52919811 or on the toll free phone numbers 111 for HALO card and 116 for simPATI.

R. HERMANSES

General Manager

Regional II Jabotabek