Telkom responds

Telkom responds

Referring to the letter of Dec. 5, 1996 titled Telephone not
functioning by our customer with phone number 7434270, we would
like to explain as follows.

First of all, please accept our apology for the inconvenience
caused.

We received the first complaint on Dec. 3, 1996. Our
maintenance staff made a direct check and recheck on the
transmission from the main distribution frame to the drop wire
(close to customer's home), and the result was good. However, we
could not check the condition of the telephone terminal at the
house because nobody was there.

On Dec. 7, we checked the cable and phone terminal in the
house. After we made a minor change in the phone terminal, your
phone worked normally.

Upon rechecking on Dec. 12, we found the phone was functioning
well.

MULJONO

Deputy Manager

Telecommunication

South Jakarta Office