Telkom responds

Referring to the letter of Dec. 5, 1996 titled Telephone not functioning by our customer with phone number 7434270, we would like to explain as follows.

First of all, please accept our apology for the inconvenience caused.

We received the first complaint on Dec. 3, 1996. Our maintenance staff made a direct check and recheck on the transmission from the main distribution frame to the drop wire (close to customer's home), and the result was good. However, we could not check the condition of the telephone terminal at the house because nobody was there.

On Dec. 7, we checked the cable and phone terminal in the house. After we made a minor change in the phone terminal, your phone worked normally.

Upon rechecking on Dec. 12, we found the phone was functioning well.

MULJONO

Deputy Manager

Telecommunication

South Jakarta Office