Telkom launches info service for customers
JAKARTA (JP): State-owned domestic telecommunications provider PT Telkom launched Siska yesterday, a computerized customer information service designed to improve the company's efficiency and customer services.
Company Director Dadad Kustiwa said that the new service, installed at Telkom's branch offices in South and East Jakarta, is part of the T-2001 program.
The T-2001 self-drive transformation program is aimed at boosting Telkom's performance to become a world-class operator by the year 2001.
Dadad said that Telkom had prepared the multi-billion rupiah facility in cooperation with Sofrecom, a subsidiary of France Telecom and PT Gratika, a Jakarta-based private firm.
He said that the Siska system provides software applications for three main customer service orders, including technical, commercial and financial affairs.
The system will reduce the time taken to send subscribers information regarding their complaints, speed up the repairing of faulty lines and enable Telkom to issue more detailed bills to its customers.
"Through the system, we will also prepare other modules, including Call Data Charging (CDC), Subscriber Line Test Equipment (SLTE) and the Geographical Information System (GIS)," Dadad said.
CDC will allow subscribers to ask for billing at any time, while SLTE will be useful for telecommunications network measurings.
"GIS is prepared to serve people by having their new telephone lines installed in less than 15 minutes," Dadad said, reiterating that all of the measures were set to establish Telkom as a world- class operator.
Dadad also launched two other services in South Jakarta yesterday, including the integrated 117 service and Customer Care Center.
The integrated 117 service is a three-digit telephone lines which serves subscribers 24-hours for reporting any faults in their telephone lines. Meanwhile, with the Customer Care Center, people will have the chance to get information on Telkom's services.
"The integrated 117 service and Customer Care Center, located on Jl. Iskandarsyah, are specially designed in South Jakarta for telephone subscribers who are expatriates," said Telkom's general manager for Jakarta, Guntur Siregar.
Currently, there are about 1.72 million telephone lines in the greater Jakarta area, of which 267,000 are installed in South Jakarta. Out of the total lines installed in South Jakarta, 80 percent are subscribed to by households, 18 percent by businesses and the remainder by government and military offices and social facilities. (icn)