Telkom, explain yourself!

Telkom, explain yourself!

I am writing out of anger, as it seems impossible to be given
any clear information from Telkom, whether it be from their
employees or management.

Telkom Net are supposed to provide Internet connections, but
the connection is down almost every week. When you call their
hotline number (08001 467 826), they usually do not know what to
do, claim that they have reported your problem and ask you to
wait patiently. But how long are you expected to wait?

I would expect a problem to be fixed within a day. But today
is the last straw! It has been down for four days now. When you
call the number to complain, you are lucky when they bother to
pick up the phone (if it is not lunchtime, or a coffee break, or
Saturday, Sunday or ...). When you vent your frustration, they
just hang up the phone, which is just an easy way to avoid the
problem.

I understand that a professional supplier can have technical
problems. But, why are the problems so regular? Why do they not
inform their clients? How come they are allowed to keep their
clients hostage for several days?

Is it acceptable for them to hang up instead of answering
clients' questions? Do they know the meaning of customer service?

As you can see I have many questions...but not the answers.

Is there anyone who could answer these questions please? I
would appreciate an answer.

STEVEN J.

Denpasar, Bali